WHERE TO FIND US

ORDER

Yes, we can make changes in your order provided your parcel is not handed over to the shipping company. Please e-mail us at support@fifthorigins.com with your change request and we will confirm if we are able to make the change. If we have already handed your order over to the shipping company then we are unable to make any changes.

DELIVERY + SHIPPING

Yes, we ship all over the world.

Shipping cost is calculated during checkout based on your location. Once the product is shipped or sent to the shipping partner, we cannot cancel (also please note that after 24 hours we cannot cancel the order) or make any changes in the order. Please note that if the delivery address is incorrect, there will be an extra charge to correct the address (this is because our carrier partner charge us this amount) so please double check when entering the details. If your address is tagged as remote area, we will contact you and explain to you what we need in order for smooth delivery to take place.

If due to incorrect address or any other reason, the shipment is sent back to us, you will have to pay for the return charges and for shipping the product(s) back to you. Please note that we would not be able to cancel the order as the order would have been processed already.

While preparing the shipment if we are notified that the post code falls under Remote service delivery, we will reach out to you and ask for an alternative address, because of for remote area service our dispatch partner charges an extra Eur 25. Alternatively if you would like to pay this amount and want us to deliver it to the same address you will have to pay this extra amount.

We want to be transparent as to why we ask you for this, this is because we get charged by our carrier partner when products are sent back to us and they charge us again for shipping the product and being a small sustainabile brand, we are not unable to absorb these extra costs at this stage. Thank you for your understanding and support.

Each product is made entirely by hand by our skilled artisan partners in small batches. Sometimes it can take upto 4-5 weeks for the entire process. If the products are on stock we will process the order in 4-5 days. On the product page of each product we will indicate if the product is on stock.

*In the current situation related to COVID -19, shipping and delivery might be delayed. We are trying to ensure that all safety measures are taken.

If your delivery address is outside the EU/EFTA, you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties are NOT included in your purchase price and are the responsibility of the customer.

If due to non-payment of duties/ custom charges, the shipment is sent back to us, you will have to pay for the return charges and for shipping the product(s) back to you. Please note that we would not be able to cancel the order or refund you as the order would have been processed already.

Using the tracking link provided in the shipping confirmation email, your package can be tracked. Remember, for international orders sent via PostNl, it might take up to two – four weeks for the package to get to your home.

If you notice while tracking that your package is stuck somewhere, the easiest way is to contact the carrier directly. If you’re lost please don’t hesitate to contact us at support@fifthorigins.com , we will assist you further.

Please note that if your order is at the destination country and not delivered to you because of incorrect address or if the delivery partner is unable to deliver for some reason, we cannot cancel the order or provide any refund for the same.

RETURNS + EXCHANGES

Not convinced with your purchase, no problem! We want you to be delighted with your every purchase and we understand sometimes you must touch and feel the product to know if it is right for you.

You can return your purchase either for an exchange or for return. We follow a 15-day return policy as long as the returned product/s are unused, unwashed, and returned the way it was sent (in sellable condition) with all the original packaging and tags.

Below items are not returnable/refundable:

1. Customised items

2. Gift cards

3. Partially used gift cards

4. Shipping costs

5. Customs duty and government taxes etc.

Here are the 3 quick steps to return a product:

1. E-mail your request at support@fifthorigins.com along with the reason. (We would appreciate if you could provide us with the feedback as it helps us to improve our product and services.)

2. We will verify your request.

3. Provide you with the return shipping instructions.

* At this stage, we cannot cover your shipping costs, and we appreciate your understanding. You will have to pay for your own shipping costs for returning your item.

As soon as we receive your return, we will inspect it and send you confirmation e-mail if your exchange was approved or not, with a reason for doing so. For the approved exchange, you will receive an e-mail with the tracking link as soon as we ship the same. Please note that you will have to bear the shipping cost for the exchanged product.

Each product is carefully handcrafted by skilled artisans and has own handmade characteristics which make it one of its kind. If you have questions related to slight irregularities or if you think these irregularities are not acceptable please do reach out to us on support@fifthorigins.com.

*Including photos of the irregularities helps us in providing you guidance/solution.

ABOUT CAPE INFINITY

Cape Infinity and Cape Infinity Lite both are made from 100% organic Himalayan wool which is ethically sourced from free roaming sheep from the high altitudes of the Himalayas. Twice a year sheep herders bring their sheep to a central point where the government representatives help them with carefully shearing the wool. Sourcing the wool from local villages through the sheep herders allows us to keep this process in the value chain sustainable.

Cape Infinity and Cape Infinity Lite are designed in Amsterdam and handcrafted by rural skilled artisans from the northern region of India – Himachal Pradesh and Harayana.

Cape Infinity and Cape Infinity Lite both can be worn in several way (more than 15 different ways). It can also be styled for different occasions. Because it can be worn in different ways it can be your all-weather friend. Take a look at the video, where our founder Sindhu Holla shows various ways of wearing Cape Infinity.

Create very different yet special styles with a simple trick. We call it FLIP.
When worn with a long back, the Cape Infinity looks like a jacket or dress. To turn it into a short vest, FLIP IT over 180 degrees so that the long back becomes the big warm shawl around your neck. You have a different colour and a new drape! Here are some style inspiration for you - https://www.fifthorigins.com/pages/how-to-wear

WASH + CARE

You can repair or reduce the damage by looking at the direction of the pulled thread and stretching it back in place. Hold your Cape about 10 cms either side of the loop and pull until you see the thread sitting back in place. That should help reduce the damage or repair it completely. If you need further advice, do email us at support@fifthorigins.com. Here is a video showing how to fix the loop.

With just a little extra care and attention you can enjoy your Cape for a lifetime or even pass it on.

If you wear your Cape a lot (which we are sure you will ) air it frequently to keep fresh instead of washing. For those who use their Cape as their travel companion , washing might become necessary. You can choose to wash the entire Cape or just the area that you think has stains. In the next question you will find information on how to wash your Cape.

Washing off entire cape:

We recommend only handwashing your cape. Washing cape in the machine may shrink the cape and misshapen it.

Fill a bucket with lukewarm water (temperature not exceeding 30 degrees Celsius or 86 degrees Fahrenheit) and add few drops of mild detergent or hair conditioner.

Dip your Cape and soak for a few minutes.. Please note that it is normal for dark colours to run color the first few washes.Wash off the soap by dipping the Cape in regular lukewarm water.

Do not wring and let the water drip out. Lay it flat to dry.

You can use the iron on a wool setting. Just remember to place a thin protective fabric between the iron and your Cape.

Washing off a stain:

Wet the stained spot with a drop of baby shampoo and a soft toothbrush, gently brush away the stain in a circular motion.

Rinse off the lather under a tap and lay flat to dry.

Iron it on wool setting using a protective cloth between the iron and your Fifth Origins Cape.

Checkout this video: How to wash entire cape

When you are not using from your Fifth Origins Cape it’s best to fold it and store it in the Fifth Origins cloth bag.

Here are some tips of how to care for your Cape Infinity (tried and tested by us)

1. Washing your Cape Infinity might not always be the right solution. We noticed that when you give your Cape a steam iron it helps to make it look fresh, removes any odour, bacteria and wrinkles. Do give it a try :)

2. A little secret that our elders use to keep the textiles smelling great is to make an herb sachet tucked in between your garments. Just bundle a couple of herbs - cinnamon sticks, cardamom, peppercorns in a small cloth/ sachet.

3. Please avoid bringing the Cape in contact with any sharp objects as this will lead to pilling and/ or getting the yarn out of it's place.

ABOUT HORIZON MASK

Horizon Face Masks can be washed in a machine at 60 degree celsius. After wash, strectch the masks to bring it to it's original shape and size and lay it flat to dry. You can also iron it if required.

Please note that bleach should not be used to wash these masks. If bleach is used then it will discolor the masks.

Horizon face masks feature three layers of 100% natural and sustainable fabrics: front layer constitutes of hemp and organic cotton and then there are two layers of high-thread-count cotton filter. Wash and reuse our masks for an environmentally friendly alternative. They are handmade and hand-stitched by small groups of artisans in India. If you have questions, do write to us at support@fifthorigins.com

DISCOUNTS + SALES

Yes you can use discount code for products that are on sale or discount, sometimes. However, for "No Waste", sample sale and for reLove library discount code(s) cannot be used.

SUSTAINABILITY AND ETHICAL PRODUCTION

Did you know that fashion industry is responsible for 10% global CO2 emissions this is besides the landfills and pollution it creates? What makes clothing sustainable is that it is made in a way that protects and preserves the environment and people who are making them. Fifth Origins is trying to make this possible by combining style, sustainability and social impact.

Slow fashion is the widespread reaction to fast fashion. It is mindful, inclusive and holistic. The movement advocates against excessive production, throwaway culture and dirty production lines. At Fifth Origins, we want to be known as a sustainable clothing brand that makes products that are made with at most care for people and planet.

ABOUT CASHMERE COLLECTION

This is a million-dollar question. There are a lot of fake and counterfeits in the market, so it is indeed very difficult to differentiate. When you rub the fabric, you will know what the animal fibers are made up of. Synthetic fibers like acrylic and polyester when rubbed together generate massive static electricity as well as little sparks. In the case of Pashmina, none of this happens, so you’d have your proof right there!

Tired of fake and counterfeit Cashmere? We were too, hence we wanted to bring the best quality Cashmere for our community. We are working directly with the Changthang tribe to get premium quality, cruelty free and ethically sourced pashmina fiber. This fiber is then processed by a team of experts and then passed on to a weaver who weaves your shawl by hand. We are now working on showing you end-to-end transparency of how your Cashmere shawl came to life. So buying from Fifth Origins guarantees you the quality of the product and also ensures that people who are involved are paid well. As we work directly with the artisans, we are able to provide you the best quality Cashmere at an affordable price.

If cared for, your shawl can last you a lifetime. Here are some tips:

a) If your shawl has a stain , just clean the stain area by using baby shampoo and clean by hand. Use cold water when cleaning the stain.

b) If you are unsure about the stain, you can ask advice from a professional dry-cleaner.

c) Allow perfumes and underarm deodorants to dry completely before putting on your cashmere.

d) Be careful of wearing sharp objects (like bracelets, sharp rings etc) while wearing your Cashmere shawl.

e) Steam your shawl instead of washing.

f) When not in use, neatly fold it and store it in Fifth Origins dust bag.

Firstly, wash your shawl or bandana only if required. Please check the "how to care for my cashmere" section for more details. If there is only a stain that needs to be cleaned, we would suggest you to clean only the stain area.

One of the other options we
strongly recommend is to steam your shawl, this makes it look fresh and aired out.

However, if you still need to wash your Cashmere shawl, soak it in cold water with mild shampoo for 10 minutes, wash off the soap with cold water and lay flat to dry. Do not wring or tumble dry.

ABOUT VEGAN SOAP AND SCRUB

Our soaps are made using organic ingredients in most cases as they are directly sourced from the nature. Take the example of our Nettle and Lemongrass soap -Nettle grows in the wild and in abundance in the Himalayas for which we do not make use of any pesticides. These are then handpicked by our artisans and then used in the soap along with lemongrass.

ABOUT CASHMERE WOOL SOCKS

Let’s put it this way: Would you wrap your feet in a cashmere sweater and go for a walk? Cashmere is known for its fineness and softness, not for its durability. Some brands even specifically designate their cashmere socks as "bed socks." In other words, cashmere socks are
more of…an indoor cat. They won’t disintegrate after a few wears, but pure cashmere socks aren’t built for daily walking. You going to want to save them for a personal day, paired with your favorite house shoes.

Washing Cashmere Socks

Cashmere socks, like any cashmere item, needs to be hand-washed to maintain the integrity of the cashmere fibres.

1) Add some cool water into a basin and add an approved specialist detergent.

2) Place your cashmere socks into the basin to soak in the water and detergent.

3) If you are washing your cashmere socks due to stain, spot treat with pre-wash wool stain soap before placing the item in the basin.

4) Stir the water around with your hands and soak items for up to 5 minutes.

5) No need to scrub or rub to clean, plus this will damage the cashmere fibres.

6) Rinse the socks with cool water to remove any residual detergent.

7) Remove your cashmere socks and gently squeeze water from the items by hand.

8) To further remove excess moisture from your cashmere accessory, wrap the item in a towel and lightly squeeze again, repeat as necessary.

9) Lay your socks flat in their natural shape to dry. Do not place your cashmere socks on a radiator or in direct sunlight to dry or in a tumble dryer.

10) Once dry your cashmere socks are ready to wear and store.