Not convinced with your purchase, no problem! We want you to be delighted with your every purchase and we understand sometimes you must touch and feel the product to know if it is right for you.
You can return your purchase either for an exchange or for return. We follow a 15-day return policy as long as the returned product/s are unused, unwashed, and returned with all the original packaging and tags.
Below items are not returnable/refundable:
1. Customised items
2. Gift cards
3. Partially used gift cards
4. Shipping costs
5. Customs duty and government taxes etc.
Here are the 3 quick steps to return a product:
1. E-mail your request at firstname.lastname@example.org along with the reason. (We would appreciate if you could provide us with the feedback as it helps us to improve our product and services.)
2. We will verify your request.
3. Provide you with the return shipping instructions.
* At this stage, we cannot cover your shipping costs, and we appreciate your understanding. You will have to pay for your own shipping costs for returning your item.
As soon as we receive your return, we will inspect it and send you confirmation e-mail if your refund was approved or not, with a reason for doing so. Any approved refund will be processed to your original form of payment.
As soon as we receive your return, we will inspect it and send you confirmation e-mail if your exchange was approved or not, with a reason for doing so. For the approved exchange, you will receive an e-mail with the tracking link as soon as we ship the same.
It usually takes around 7-8 working days for the refund to appear in your account. If you notice any kind of delay please contact us at email@example.com.
Each product is carefully handcrafted by skilled artisans and has own handmade characteristics which make it one of its kind. If you have questions related to slight irregularities or if you think these irregularities are not acceptable please do reach out to us on firstname.lastname@example.org.
*Including photos of the irregularities helps us in providing you guidance/solution.