We are an online brand and do not have a physical store, you can come to visit us at our design studio in Amstelveen where we have the entire collection available to try on.
You can write to us at firstname.lastname@example.org to book an appointment.
When a product is out of stock, you can see a Restock Notification button that says ‘Notify Me’ on the product page. By entering your email address, you can sign up to receive a restock notification from us as soon as the item is available again.
Bulk Orders is the best way to save money. Please contact us at email@example.com with your name, email, phone number, and the products you are interested in. Once we receive your request, you will soon receive a call/email from us with product pricing and an estimated shipping time.
We have taken every step to ensure that your shopping experience is as convenient and as intuitive as possible. If you are still facing any difficulties please email us at firstname.lastname@example.org.
Yes, we can make changes in your order provided your parcel is not handed over to the shipping company. Please e-mail us at email@example.com with your change request and we will confirm if we are able to make the change. If we have already handed your order over to the shipping company then we are unable to make any changes.
DELIVERY + SHIPPING
Yes, we ship all over the world.
Shipping cost is calculated during checkout. Once the product is shipped, we cannot cancel or make any changes in the order.
Each product is made entirely by hand by our skilled artisan partners in small batches. Sometimes it can take upto 4-5 weeks for the entire process. If the products are on stock we will process the order in 4-5 days. On the product page of each product we will indicate if the product is on stock.
*In the current situation related to COVID -19, shipping and delivery might be delayed. We are trying to ensure that all safety measures are taken.
We use all major carriers, and local courier partners - DHL Express, DPD, PostNL.
We accept payments from Visa, Mastercard, Maestro, American Express, PayPal, Amazon Pay, Ideal, Apple Pay, Google Pay.
Once the order is shipped you will receive a confirmation with the tracking link. You can also track you order here
We offer digital gift cards for Eur25, 50, 100, 200. Gift cards are non-refundable. Gift cards are only valid when purchased directly from Fifth Origins. We are not responsible for gift cards that are purchased from unauthorized sources.
If your delivery address is outside the EU/EFTA, you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties are not included in your purchase price and are the responsibility of the customer.
Currently we do not have exact information about how long the carrier services will take to deliver a package to UK. We are in touch with DPD and DHL Express to get more clarity on this issue.
As UK is no longer a part of European Union and if your delivery address is outside the EU/EFTA, you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties are not included in your purchase price and are the responsibility of the customer. they might be subjects to customs. At this stage we are still gathering information related to this. Please note that customs charges will be borne by the customers.
Using the tracking link provided in the shipping confirmation email, your package can be tracked. Remember, for international orders sent via PostNl, it might take up to two – four weeks for the package to get to your home.
If you notice while tracking that your package is stuck somewhere, the easiest way is to contact the carrier directly. If you’re lost please don’t hesitate to contact us at firstname.lastname@example.org , we will assist you further.
ABOUT CAPE INFINITY
Cape Infinity and Cape Infinity Lite both are made from 100% organic Himalayan wool which is ethically sourced from free roaming sheep from the high altitudes of the Himalayas. Twice a year sheep herders bring their sheep to a central point where the government representatives help them with carefully shearing the wool. Sourcing the wool from local villages through the sheep herders allows us to keep this process in the value chain sustainable.
Cape Infinity and Cape Infinity Lite are designed in Amsterdam and handcrafted by rural skilled artisans from the northern region of India – Himachal Pradesh and Harayana.
Cape Infinity and Cape Infinity Lite both can be worn in several way (more than 15 different ways). It can also be styled for different occasions. Because it can be worn in different ways it can be your all-weather friend. Take a look at the video, where our founder Sindhu Holla shows various ways of wearing Cape Infinity.
Create very different yet special styles with a simple trick. We call it FLIP. When worn with a long back, the Cape Infinity looks like a jacket or dress. To turn it into a short vest, FLIP IT over 180 degrees so that the long back becomes the big warm shawl around your neck. You have a different colour and a new drape! Here are some style inspiration for you - https://www.fifthorigins.com/pages/how-to-wear
Cape Infinity and Cape Infinity Lite come in one size and suits all body types and shapes. (Fits up to size US 16/ Eur 48.)
The one-size Cape is designed to suit various body types and shapes, including plus sizes (up to US 16 / EU 48). The armholes measure around 11.5in / 30cm.
The Cape is one size (45in x 65in or 115cm x 165cm), with armholes. It is a large wrap that can be worn in 15+ innovative ways and usually fits up to size US 16 / EU 48.
While both Capes are of same size, they are different in design, weight and feel.
Cape infintiy is handcrafted using heavier wool and it is designed using colour blocks. It weighs around 500gm.
Cape Infinity lite is handcrafted using finer wool. Designed using monochrome colours, it weighs around 300gm.
RETURNS + EXCHANGES
Not convinced with your purchase, no problem! We want you to be delighted with your every purchase and we understand sometimes you must touch and feel the product to know if it is right for you.
You can return your purchase either for an exchange or for return. We follow a 15-day return policy as long as the returned product/s are unused, unwashed, and returned the way it was sent (in sellable condition) with all the original packaging and tags.
Below items are not returnable/refundable:
1. Customised items
2. Gift cards
3. Partially used gift cards
4. Shipping costs
5. Customs duty and government taxes etc.
Here are the 3 quick steps to return a product:
1. E-mail your request at email@example.com along with the reason. (We would appreciate if you could provide us with the feedback as it helps us to improve our product and services.)
2. We will verify your request.
3. Provide you with the return shipping instructions.
* At this stage, we cannot cover your shipping costs, and we appreciate your understanding. You will have to pay for your own shipping costs for returning your item.
As soon as we receive your return, we will inspect it and send you confirmation e-mail if your refund was approved or not, with a reason for doing so. Any approved refund will be processed to your original form of payment.
As soon as we receive your return, we will inspect it and send you confirmation e-mail if your exchange was approved or not, with a reason for doing so. For the approved exchange, you will receive an e-mail with the tracking link as soon as we ship the same.
It usually takes around 7-8 working days for the refund to appear in your account. If you notice any kind of delay please contact us at firstname.lastname@example.org.
Each product is carefully handcrafted by skilled artisans and has own handmade characteristics which make it one of its kind. If you have questions related to slight irregularities or if you think these irregularities are not acceptable please do reach out to us on email@example.com.
*Including photos of the irregularities helps us in providing you guidance/solution.
WASH + CARE
You can repair or reduce the damage by looking at the direction of the pulled thread and stretching it back in place. Hold your Cape about 10 cms either side of the loop and pull until you see the thread sitting back in place. That should help reduce the damage or repair it completely. If you need further advice, do email us at firstname.lastname@example.org. Here is a video showing how to fix the loop.
Some amount pilling is common to all wool products and is perfectly normal. They appear where the fabric rubs against your bag or under the arms. The pills on our all-natural fabrics can be easily removed by just taking them off with your fingers.
With just a little extra care and attention you can enjoy your Cape for a lifetime or even pass it on.
If you wear your Cape a lot (which we are sure you will ) air it frequently to keep fresh instead of washing. For those who use their Cape as their travel companion , washing might become necessary. You can choose to wash the entire Cape or just the area that you think has stains. In the next question you will find information on how to wash your Cape.
Washing off entire cape:
We recommend only handwashing your cape. Washing cape in the machine may shrink the cape and misshapen it.
Fill a bucket with lukewarm water (temperature not exceeding 30 degrees Celsius or 86 degrees Fahrenheit) and add few drops of mild detergent or hair conditioner.
Dip your Cape and soak for a few minutes.. Please note that it is normal for dark colours to run color the first few washes.Wash off the soap by dipping the Cape in regular lukewarm water.
Do not wring and let the water drip out. Lay it flat to dry.
You can use the iron on a wool setting. Just remember to place a thin protective fabric between the iron and your Cape.
Washing off a stain:
Wet the stained spot with a drop of baby shampoo and a soft toothbrush, gently brush away the stain in a circular motion.
Rinse off the lather under a tap and lay flat to dry.
Iron it on wool setting using a protective cloth between the iron and your Fifth Origins Cape.
Checkout this video: How to wash entire cape
When you are not using from your Fifth Origins Cape it’s best to fold it and store it in the Fifth Origins cloth bag.
Here are some tips of how to care for your Cape Infinity (tried and tested by us)
1. Washing your Cape Infinity might not always be the right solution. We noticed that when you give your Cape a steam iron it helps to make it look fresh, removes any odour, bacteria and wrinkles. Do give it a try :)
2. A little secret that our elders use to keep the textiles smelling great is to make an herb sachet tucked in between your garments. Just bundle a couple of herbs - cinnamon sticks, cardamom, peppercorns in a small cloth/ sachet.
3. Please avoid bringing the Cape in contact with any sharp objects as this will lead to pilling and/ or getting the yarn out of it's place.
ABOUT HORIZON MASK
These masks work well for people who wear spectacles as well,because if our innovative tying technique which allows the wearer to adjust the mask as required. You can read some of the reviews from customers who wear spectacles, to get more information about this.
Horizon Face Masks can be washed in a machine at 60 degree celsius. After wash, strectch the masks to bring it to it's original shape and size and lay it flat to dry. You can also iron it if required.
Please note that bleach should not be used to wash these masks. If bleach is used then it will discolor the masks.
Horizon Face Masks are made of 3 three layers in total. The high thread count cotton layers (2 layers) act as the filters so you don't need to add additional filters.
Our 100% Bio-degradable Horizon Face Masks are made in India by skilled rural artisans.
Horizon face masks feature three layers of 100% natural and sustainable fabrics: front layer constitutes of hemp and organic cotton and then there are two layers of high-thread-count cotton filter. Wash and reuse our masks for an environmentally friendly alternative. They are handmade and hand-stitched by small groups of artisans in India. If you have questions, do write to us at email@example.com
It is approximately 12.5cm in length from nose to chin.
These masks are NOT medical grade masks as these are allowed to be used only by frontline personnel fighting the pandemic.
Checkout this video: How to wear sustainable Horizon Face Mask
Checkout this video: How to increase the size of Horizon Face Masks
Checkout this video: How Horizon Masks are packed
SALES AND PROMOTIONS
As our products are handmade, sometimes they have some irregularities which we keep aside. Sometimes we offer these products on a reduced price, this helps ensures that these products don't get wasted and can find a new wearer.
If there are financial benefits from the promotions we are running, and if the product(s) will be returned then it will affect the financial benefits you have received . For eg. if we have a promotion running like - buy more than one product and get 10% off and if one of the products is returned then the promotion will not longer be valid. If you have more questions or need clarification related to this, please email us on firstname.lastname@example.org
You can cancel the order until 24 hours after the order has been placed. Please send us an email to email@example.com and we will assist you.